Shipping Policy

(Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland & Scottish Highlands excluded)

Please allow 3-5* working days for delivery from dispatch

 

Express delivery £6

Please allow 1-2* working days for delivery from dispatch

Order before 1pm Monday- Thursday only for Express delivery

(Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland & Scottish Highlands excluded)

UK Out of Area

Standard Delivery £13  

(Includes Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland & Scottish Highlands only)

Please allow 6* working days for delivery from dispatch.

EU

Standard Europe Delivery £14

(Please note that local import taxes & duty charges remain the responsibility of the customer.)

Please allow 6* working days for delivery from dispatch.

REST OF WORLD

International Delivery £15- £25

(weight dependant) calculated at checkout. 

Please allow 10-12* working days for delivery from dispatch.

WHEN WILL MY ORDER SHIP?

Orders received before 1pm on business days will be shipped the same day. You’ll receive a shipment notification email as soon as your package ships. 

*Business days are Monday – Friday excluding bank holidays.

ADDITIONAL INFORMATION

IMPORT TAXES & DUTY CHARGES may apply for international orders outside of the UK & EU. Please note that international customers will be liable for any import duty or other taxes, fees or charges that are applied by customs or other authorities (including couriers) in the country of receipt.

ORDER DETAILS Customers are responsible for providing correct contact number, email address &  postal address inclusive of postcode. We are not responsible if the delivery address is incorrect.

*Business days are Monday – Friday excluding bank holidays.

What happens when a delivery attempt has been made?

If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot or post office, unfortunately we cannot refund you until the products have been returned to us. Once we receive the items back, if you would still like the products, we will re-dispatch the products but there will be an additional charge for re-posting.

PAYMENTS

We accept all major credit cards & Paypal.

PLEASE NOTE: International payments may be subject to exchange rate & bank charges. These are charged by each individual country and/or bank of use and are not the responsibility of Sooochi.